Communication, the leaders’ skill that has failed amid the pandemic

A study by Microsoft points out that frontline employees consider that the culture and communication should be improved from a managerial level.

16 de febrero de 2022
Foto: Unsplash

MEXICO CITY. Almost 63% of workers claim that the messages from those responsible for companies aren’t reaching them, according to the Work Trend Index study from Microsoft.

This analysis focused on frontline workers, that is, those people whose activity is essential and cannot stop during the sanitary crisis such as workers in the health, manufactururing, and hospitality industries, among others, who rise to 2 billion people in the world, according to the report. The study concludes that the communication and well-being of people should be prioritized, as well as promoting their training.

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Staff feels underappreciated

Microsoft’s report points out that a third of those polled indicated that they don’t feel listened to when they discuss their work problems. “Up to 63% of workers claim that the messages from those responsible for the company don’t reach them, and a third considers that their voice isn’t heard when they try to discuss their workplace problems”, the document states.

Another relevant aspect is that 51% of those outside of managerial positions don’t feel appreciated as employees, while 60% consider that the company should prioritize the culture of communication. “76% of workers feel connected with their peers, however, more than 60% say that their company should prioritize the culture and communication from a managerial level. Also, 51% of those not in managerial levels feel underappreciated as an employee”, it states.

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Microsoft noted that 88% of companies have employees in essential positions, but they feel disregarded by technology and are disconnected from the companies they work at. This situation happens amid a wave of people leaving their jobs that has been present in different countries and in the face of which workers are asking for better salaries and benefits, such as flexibility.

On the other hand, even though 63% think of technology as some sort of ally and consider it to be of help to reduce stress at work, 55% point out that they have had to learn to use it without training, while 46% have felt pressured to adapt to new tools or fears losing their job.

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